Returns & Refund Policy

Returns & Refund Policy

Returns & Refund Policy

Thank you for shopping at Aceswluxury. We strive to provide you with the best products and services. However, we understand that there may be instances where you need to return or refund a purchase. Please read our Returns & Refund Policy carefully to understand your options and our procedures.
  1. Eligibility for Returns & Refunds:
  • We accept returns and offer refunds for items that are defective, damaged, or not as described.
  • To be eligible, you must initiate the return process within 14 days from the date of delivery.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  1. Non-Eligible Items:
  2. The following items are not eligible for returns or refunds:
  • Items marked as final sale or non-returnable.
  • Personalized or customized items.
  • Gift cards or vouchers.
  1. Return Process:
  2. To initiate a return, please follow these steps:
  • Contact our customer support team within 14 days of receiving the item, providing the order number and reason for the return.
  • Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
  • Pack the item securely in its original packaging, including all accessories, manuals, and tags.
  • Clearly write the RMA number on the outside of the package.
  • Ship the item back to us using a traceable shipping method.
  • Once we receive the item and verify its condition, we will process the refund or exchange as per your request.
  1. Refund Options:
  • If you are eligible for a refund, we will issue it to your original payment method within 7 business days of receiving the returned item.
  • Please note that shipping fees are non-refundable, unless the return is due to our error.
  • In case of a refund, the amount refunded will be the purchase price minus any applicable discounts or promotions.
  1. Exchanges:
  • If you would like to exchange an item for a different size, color, or style, please contact our customer support team.
  • Exchanges are subject to product availability.
  • If the requested item is unavailable, we will issue a refund for the returned item.
  1. Damaged or Defective Items:
  • If you receive an item that is damaged or defective, please contact our customer support team immediately.
  • We may require visual evidence, such as photographs, to assess the issue.
  • Once verified, we will provide a refund or exchange, including any applicable shipping charges.
  1. Shipping Costs:
  • If the return is due to our error, we will cover the return shipping costs.
  • If the return is due to a change of mind or other reasons not related to our error, you will be responsible for the return shipping costs.
  1. Contact Us:
  • If you have any questions or need assistance regarding our Returns & Refund Policy, please contact our customer support team at [provide contact details].
Please note that this Returns & Refund Policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay updated.
Last updated:) 06/07/2023
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